kokopelle: Horse Totem (Sinfest - Alien Cyborgs)
[personal profile] kokopelle
One of the fun things I do for my day-job is the development of databases to be used in-house by different departments. I really enjoy the act of creating and transforming information. The goal is to provide tools to allow data to be created and then allow the for the transformation of data into something greater than the individual parts. My ultimate goal has been to tear down the barriers between 'silos' of data, allowing for the integration and fusion of the once separate datum. Cool stuff.

There is a nightmarish side to my lovely programmer's world. It seems that I have to write documentation for my creations. There is an interesting twist that drives me to do this. The average database application has core users that HAVE to use the software. They will learn the ways of the program via one-on-one instruction, their own handwritten notes, and perseverance. It is part of their job. I can write a very minimal amount of documentation for these people. The rest of the people who could use the application, but aren't forced to, require more documentation and instruction. In theory, this documentation has to be pretty thorough. Yuck. BUT, this is work that must be done if my creations are going to spread further.

I could write this documentation. Hmmm... I could also just move onto another application or add new 'neat' features to an existing one (which is what I'm doing today). In the end I will write the documentation. My sense of work integrity says that I need to provide documentation for that time when I am not here. It is the problem of other people if they don't take advantage of it. Sides, better docs will allow my creations to further infest the company, I mean to say, more people will find the utility in my hard work. (smile)

Date: 2007-06-14 12:42 pm (UTC)
From: [identity profile] redqueenmeg.livejournal.com
Wanna know a wacky thing? I actually like creating documentation for end-users. I'm pretty awesome at it. ;)

Date: 2007-06-14 01:35 pm (UTC)
From: [identity profile] greensh.livejournal.com
One of the biggest challenges to documenting my latest 'big' project is coming up with a format that I can template off of. I think I have one now. The challenge I have is that part of my audience are computer novices and others know what they are doing. I'm not sure where the fuzzy middle is that I should write to.

Date: 2007-06-14 11:42 pm (UTC)
From: [identity profile] chimerae.livejournal.com
Can you write in a format where the computer users could skip to a last page of a section with a synopsis?

The competent would then have perhaps 10 - 20% of the reading the rest would have.

The other thing I've seen that works really well is to do a side bar with the least words synopsis of each page.

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